FAQs
FAQ's
Q: Can I track my order?
If you don’t receive your item within 2 weeks, let us know and we can provide tracking information.
Q: I only received one item, where is the rest of my order?
There is nothing to worry about, the rest of your order is on the way! We ship every item individually so that even if some items aren’t available it won’t hold up the entire order and you will receive every item as fast as possible.
Q: I entered the wrong address; how can I get this fixed?
Send us an email ASAP so we can correct this before your order ships out. Please include [WRONG ADDRESS] in the subject line so we notice your high priority issue. Additionally, please scroll down for how to contact us on demand.
Q: I want to change something in my order, how can I do this?
Just send an email for CONTACT US, ASAP so we can change your order for you. Please make the subject of the email [CHANGE] so that we can spot the enquiry and prioritize it.
Q: How are payments processed?
Our pricing is based in USD. All payments and financial details such as credit card numbers are dealt with directly by the PayPal gateway to ensure your privacy. PayPal is the safest and most secure payment gateway worldwide and you don’t need a PayPal account to complete a transaction. You can pay via PayPal with any credit or debit card. Or if you have a PayPal account you can use your own funds.
Q: I have a question that isn’t here! How can I ask?
If there’s something you need help with and it’s not listed in the FAQ’s, please feel free to contact us via the Contact form on the site.
Q: How long does shipping usually take?
Most orders arrive within 15 business days of the shipping date; however, it can take up to 25 business days for orders to arrive, but this is a rare occurrence.
Q: What is your return policy?
If you receive an item and it doesn’t fit, you changed your mind or you simply don’t like it then you can contact us and we will process a return request for you. Each request will be assessed on an individual basis.
Q: What is your refund policy?
If we have shipped, you the wrong item or an item hasn’t arrived within 35 business days from the day it shipped then we will refund or replace your order upon request. For a refund or replacement request to be accepted, in regard to an incorrect item that has been delivered or an item that has not arrived, you will need to raise the issue to us within 40 business days from the day your order was shipped. If we are not contacted within those 60 business days, then your order will be deemed as delivered without issue.
Thank you!